Legal
Terms of Service
Last updated: June 8, 2026
These Terms of Service (“Terms”) govern your use of Fieldrun at fieldrun.net and related applications operated by Fieldrun. By creating an account or using the service, you agree to these Terms and our Privacy Policy.
The service
Fieldrun provides software for field service operators: scheduling, dispatch, customer records, AI voice receptionist, SMS notifications, quotes, invoicing, and related tools. Features may change during beta; we aim to give reasonable notice of material changes.
Accounts & acceptable use
- You must provide accurate registration information and keep credentials secure.
- You are responsible for data you enter about your customers and for complying with applicable laws.
- You may not misuse the platform (spam, harassment, illegal content, or attempts to breach security).
- Platform administrators may suspend accounts that violate these Terms or pose abuse risk.
Beta & billing
During open beta, eligible signups may receive complimentary access without a payment card. Paid plans are billed through Stripe according to the plan you select. Fees are non-refundable except where required by law. You may cancel a paid subscription through billing settings or by contacting support.
SMS program (A2P messaging)
Program name: Fieldrun appointment notifications (messages are sent using the business name configured in your account, e.g. “Green Lawn Co”).
Message types may include:
- Appointment confirmations and reminders
- En-route (“on the way”) notifications
- Missed-call follow-ups inviting the customer to text BOOK
- Text-to-book replies (available times, booking confirmations)
- Cancellation notices
Frequency: varies; typically one to three messages per appointment or booking interaction. Message and data rates may apply.
How customers opt in:
- Providing a mobile number when booking by phone with your business
- Texting BOOK to your business number after a missed-call SMS
- Submitting a phone number on your public booking or market pages (e.g. fieldrun.net/find)
Opt-out: Recipients may reply STOP to cancel SMS from that business number. Reply HELP for assistance. After STOP, no further SMS will be sent except where required by law.
Support: [email protected]
Businesses using Fieldrun are responsible for obtaining appropriate consent from their customers before we send SMS on their behalf.
Third-party services
The platform integrates with telephony, email, payment, and AI providers. Your use of those features may also be subject to their terms. You authorize us to exchange data with those providers as needed to operate your account.
Disclaimer & limitation of liability
The service is provided “as is” during beta. We do not guarantee uninterrupted operation or that AI-generated responses are error-free. To the maximum extent permitted by law, Fieldrun is not liable for indirect or consequential damages. Our total liability for any claim is limited to fees you paid us in the twelve months before the claim.
Changes
We may update these Terms. We will post the revised version on this page with an updated “Last updated” date. Continued use after changes constitutes acceptance.