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Privacy Policy

Last updated: June 8, 2026

Fieldrun (“we”, “us”) operates fieldrun.net and provides field service management software for home-service businesses. This policy describes how we handle information when you use our website, create an account, or interact with a business that uses Fieldrun.

Information we collect

  • Account data — name, email, password (hashed), business name, phone numbers, and settings you provide when registering or using the app.
  • Customer data — information your business enters about its customers (names, addresses, phone numbers, job details). You control this data as the business operator.
  • Communications metadata — call and SMS logs, message content required to deliver the service (e.g. appointment confirmations), and AI receptionist transcripts when enabled.
  • Usage & technical data — standard server logs (IP address, browser type, pages visited) for security and reliability.

How we use information

We use collected information to:

  • Provide, secure, and improve the Fieldrun platform
  • Send transactional email (password reset, quotes, invoices) on your behalf
  • Send SMS notifications and text-to-book replies when your business enables them
  • Operate AI voice receptionist and scheduling features you configure
  • Process subscription billing when you choose a paid plan

SMS and phone communications

When a business uses Fieldrun, we may send SMS on that business’s behalf (appointment confirmations, en-route notices, reminders, and replies to inbound texts such as BOOK). Message frequency varies by activity (typically a few messages per appointment). End users should only receive messages after providing a mobile number or initiating contact with the business. See our Terms of Service for opt-out instructions (STOP).

Service providers

We use trusted subprocessors to run the service, including:

  • Cloud hosting (Fly.io)
  • Email delivery (SendGrid)
  • SMS and voice telephony (Twilio)
  • AI voice (ElevenLabs)
  • Payments (Stripe)
  • Object storage for uploads (Tigris)

These providers process data only as needed to deliver the service.

Data retention & security

We retain account and operational data while your subscription or beta access is active and as needed for legal, billing, or security purposes. Passwords are stored using industry-standard hashing. Access to production systems is restricted to authorized operators.

Your choices

  • Update business and account settings in the app at any time
  • Request account deletion by contacting us (we will confirm identity first)
  • Opt out of SMS from a business by replying STOP to that number

Contact

Questions about this policy: [email protected]